There are 8 phases of the road we will walk together.
The goal of the Define phase is to define and agree on the scope, approach & project plan. At this step, we will also identify roles & responsibilities and schedule accessible time with all relevant stakeholders.
Assess & Measure
The goal of the Access & Measure phase is to collect data and conduct As-Is assessment using organizational analysis model, business process analysis & Lean Six Sigma Tools including Value Stream Mapping. Depending on the complexity of your organization, we will conduct interviews, kaizen, focus groups etc. As-Is assessment will determine the current state of an entire business organization or on one or more specific processes within a department or team.
The goal of the Benchmark phase is to conduct a competition analysis to analyze the best in class technology used for your field of work and benchmark effective approaches to similar businesses.
Conduct Gap Analysis
The goal of the Gap Analysis is to compare As-Is current state to benchmarked organizations, best practices and voices of your customers & staff to identify the gap between the current & desired future state.
Recommendation & Timing
The goal of the Recommendation & Timing phase is to make recommendations on how we can transform your business by applying To-Be process map and appropriate timing.
The goal of the Verification phase is to go over recommendations & timing and verify with the client if To-Be (future) state and timing align with the budget, company culture and other desires client had when Organination was hired. This is the phase where we adjust and fine-tune the recommendations & timing as needed.
The goal of the Final Report is to include final recommendations, roadmap & timing, long-term and short term goals, metrics & evaluation dashboard for the goals presented and training plan.
Implementation is the most important step, making a positive change happen. The goal of the Implementation phase is to take all the right steps within your organization to elevate your business to the desired To-Be state. Organination will be there to guide you through the implementation process and sustain the success of the change.
We help your organization elevate to the next level by ensuring that your principles, processes, roles and structures comprehensively align with your business strategy.
Organizational Analysis Model
Organizational Analysis Model takes a broad perspective on all components of your company.
The Strategy should drive all other elements of the organization. It should be the “WHAT” and “WHY” aimed at organizational goals for everything.
While The Strategy should drive what and why is the work done, The Culture impacts “HOW” everything is done. It is evidenced by how people interact with each other, what is rewarded and what is not. If you are wondering how is the culture defined in small teams, just think about behavior patterns that are often described as “the way things work around here”. Every team has it.
The Organization Structure
The Organization Structure organizes communication, decision-making and work collaboration. There are some permanent organizational structures and more temporary project structures. Structure is important for goal setting, resources control, authority and performance accountability.
The Processes are simply all the steps used to get things done. Processes represent flows of materials and information that create the product and/or service, and that exchange these products and/or services with customers for money and that also exchange the organization’s money for products and/or services from it’s suppliers.
The Technology has become a focal element of most operations. It can be used to make processes quicker, more accurate and serve as a sustainable knowledgebase. More and more, the work of any organization depends not just on the skills and competencies of its people but also on the technologies they employ. Nowadays, some of the most wanted skills and competencies tie very directly to the technologies being employed.
The systems refer primarily to computer-based systems. These range from desktop PCs providing the users with access to email, word processing and spreadsheet software to huge mainframe computers “crunching” vast amounts of data. Between these two extremes can be found more modest applications supporting business function systems such as order entry, accounts payable, human resources, customer relationship management etc.
The People are at the center of everything. It is people who devise strategies and who design structures and operate systems and processes. It is people who develop and employ technologies and it is people who give rise to and maintain an organization’s culture. Or, as one noted authority on organizations wrote many years ago: “Organizations don’t do anything, people do”. The skills or competencies people bring to their work are an important factor and so are the values and beliefs they hold. Demographics of various kinds can also be important factors in understanding an organization.
Business Process Analysis
A business process analysis is a method used to understand a process and improve its efficiency. It looks at the steps and parties involved in a specific process, as well as the information exchanged. As such, business process analysis is an aspect of the larger concept of business process management. Business process analysis consists of 5 steps.
01 – Identify and define goals
Knowing what your goals are will help you to identify which processes you want to analyze. A good place to start is with smaller business-critical processes, or aspects of your organization that are underperforming. Identify your starting and end points to ensure that the scope of your analysis is not too broad.
02 – Collect information
At this stage you will want to assemble your team. Include stakeholders that are involved with your business process design. They will have the most information and be able to identify issues and bottlenecks. Conduct interviews and brainstorming sessions with your team. Review all available sources of information. Gather as much information as you can, it will provide you with a better understanding of the process.
03 – Map it out
Business process mapping is a planning and management tool that visually depicts all aspects of a process. Process mapping can be as simple as sketching out a flowchart on a piece of paper. The important thing is that your map show the process in a clear and easy to follow manner. Of course, we use workflow software to design detailed business process maps.
04 – Analyze the process
This step involves analyzing the process as is currently exists to identify inefficiencies and potential areas of improvement. We focus here on key components like customer interactions, activities that add high value, places where information is exchanged, bottlenecks, any reasons for delays, inefficient or wasteful components etc. Once we have reviewed all aspects of the process you are ready to consider and implement business process improvements.
05 – Identify the potential for business process improvement
In this final step, we will return to the goals that you defined at the beginning. Any improvements to your processes should further those goals. We will discuss the findings, get feedback, brainstorm some possible solutions etc. Every solution should be considered from a perspective on how it will impact your organization in both the short and long-term.