Skillful business communication and how to achieve it?
Poor communication in the workplace sounds familiar?
The workplace connects different people who come from different backgrounds, with different experiences and opinions. Communication skills are activities that can be learned, practiced, and perfected. Quality communication is the key to success and is of great importance for any organization’s progress. Poor communication can lead to employees becoming dissatisfied because their time is not valued. However, when employees are purposefully engaged, it already gives concrete results.
According to certain information, in the last two decades, communication via email and calls has increased by up to 50%!
More than just employee turnover, poor communication also affects the company’s financial image. Various misunderstandings of employees, omissions, mistakes caused by misinformation lead to this situation. Below you will find tips on how to improve the communication skills of you and your employees.
Why is better business communication essential, and how to improve it?
At least once, you must have experience working in a company where everything was a “secret”. Such a culture breeds dissatisfaction among employees. Transparency is needed to prevent this.
Of course, the management cannot reveal everything. Still, the effort invested in openness will be noticed by the employees, which further leads to a sense of belonging and satisfaction due to the indicated trust.
Active listening has become a neglected communication tool. The practice is such that several jobs are done simultaneously during the work cycle, even during someone’s speech. Instead of practicing this, try to put down the pen, take your eyes off the computer and concentrate on the person you are talking to. By productive conversation, you will do a service to the interlocutor, yourself, and your company. You will reduce the possibility of misunderstandings, which can later lead to some serious mistakes and losses.
The use of different methods of communication is of great importance. Employees are busy, and according to statistics, they don’t even read all their emails. That’s why sharing messages in different ways increases the chances of staff noticing them. Using various communication styles can help spread important messages faster.
Adapt your address to the interlocutor. By that, we mean that if a particular group of colleagues prefers calls – call them and thus communicate the information you have about them. In contrast, if one of the colleagues still appreciates email correspondence, send an email. Communication will undoubtedly be more pleasant.
The importance of intergenerational communication is reflected in the fact that employees of all ages, having a diversity of thoughts and understandings, bring numerous benefits to the company. Namely, according to surveys conducted by Blue Source, we have an idea of the challenges faced by employees in various jobs and with different communication preferences:
- 81% of millennials think that “state-of-the-art technology” is the most important for an ideal work environment
- One-quarter of employees believe that email is a “killer” of productivity
- 44% of employees want more comprehensive adoption of internal communication tools, while
- 49% of millennials support social tools for cooperation in the workplace
- 74% of online adults prefer email as the primary means of commercial communication
Of course, it will be challenging to change communication at the whole company level, but you can adjust the way of addressing your interlocutors at the individual level.
The following technology and modern business styles have brought us a lot of work from home, even outside working hours. This constant connection to work can be both a blessing and a curse; a blessing because you can work from anywhere, and a curse because of the constant feeling of pressure to “finish everything.” In this situation, the employee’s ability to “switch off” is questioned. It is essential to comply with the laws on working and overtime hours and ensure that employees maintain a healthy balance between private and business life.
Take care of how you are expressing yourself to avoid potential disagreements and conflicts. What is specifically meant here is to adjust your tone and manner of addressing, as before, to the interlocutor. The realization of how you can communicate with a colleague comes from active listening, which has already been discussed.
The message of today’s topic is that you are constantly working on being better communicators because that saves you and your company time and often money.
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